1. RETURNS & REFUNDS

There is no automatic right to return, exchange or cancel outstanding orders. All returns, exchanges and order cancellations are at the discretion of the Company. If you would like to return, exchange or cancel an order you will need to email info@kit-stop.co.uk in the first instance quoting:

Invoice Number

Name

Business / Company Name

Address

Email

Contact number

List of items for return / exchange or whether you want to cancel an outstanding order

Reason for return / exchange / order cancellation

Please note that the submission of details for return, exchange or order cancellation is not acceptance of your return. The Company reserves the right to accept or reject, in whole or in part any submission for return, exchange or order cancellation. If your submission for a return or exchange is accepted you will be issued with a returns authorisation number which you must include when returning your goods to us. Please see 12.2. for further information on our returns and exchange procedure.

 1.1. Returns & Exchange Procedure

Once accepted for return you will be issued with a returns authorisation number which you must include when returning your goods to us. Customers must ensure goods are back with us within within 14 working days of receiving our returns authorisation number. All goods that are accepted for return must be in an unused, resaleable condition with tags attached and in the original undamaged packaging. Items that are not returned in a resaleable condition will not be refunded. Any items that are received after this time period will be subject to an administrative charge of £10 which will be automatically deducted from any refund issued.

Where you want to exchange a product, please contact us in the first instance in order that we can issue a returns authorisation number.  Once this has been issued we ask that you order your replacement online, in order that we can process it as quickly as possible. You can then return your unwanted items for a refund. As noted above: all goods that are accepted for return must be in an unused, resalable condition with tags attached and in the original undamaged packaging. Items that are not returned in a resalable condition will not be refunded.

For hygiene reasons, where items such as head guards, socks or undergarments are worn or removed from packaging this removes the right to return or exchange these items and no refund will be processed.

1.2 Returns & Exchange Costs

Except where the return is required as a result of our error, all returns and exchanges are at the cost of the Customer. The Customer has sole responsibility for ensuring goods are returned to us. We encourage all customers to use an insured and tracked service to send items back such as Royal Mail Recorded or Special Delivery. It is strongly advised that you get a proof of posting certificate. No refunds or exchanges will be made for items returned, but not received by us if no proof of posting was obtained.

 1.3 Personalised Goods

Under no circumstances can personalised products be cancelled, refunded or exchanged. Personalised products includes, but is not limited to, garments, accessories and equipment which have been modified by the addition of print, embroidery, patches, club logos, club colours, sponsors, names, numbers, tailoring or other modifications. All Club Shop items that are embellished and/or personalised explicitly states that it is a non-refundable item on the product page.

 1.4. Refunds Policy

Refunds for returned or cancelled orders can take up to 14 working days from receipt of the item. We will not issue a refund until we have received the Goods back or you have supplied evidence of having sent back the Goods.

Refunds will be issued using the same method payment as you used for the initial transaction unless otherwise agreed. Any restocking fee that we have notified you of at the time your order was accepted for a return or cancellation will be deducted from the full amount of your original order before a refund is issued. We will notify you once a refund has been made.

1.5. Order Errors

In the event you find there is an error with your order you must notify us in writing within 48 hours of receipt of the parcel via email info@kit-stop.co.uk or the contact form on the website www.kit-stop.co.uk. Please carefully check the goods received against the packing list included in the parcel and notify us of the specific discrepancies. Except for where the return is required as a result of our error, the cost of return postage and the original postage charge are both non-refundable. Where your order is faulty (either supplied incorrectly, or faulty) we will organise the return of the item for you unless agreed otherwise. Where it is agreed that the Customer is to return the goods, you must get a proof of posting certificate. No refunds, exchanges, or replacements will be made for items returned, but not received by us if no proof of posting was obtained.