T&C’s

Terms & Conditions

1. AGREEMENT

By continuing to use this website (www.kitking.co.uk), requesting a quote and/or placing an order for goods and/or services through the website www.kit-stop.co.uk or directly with Kit Stop Ltd (the Company) via email info@kit-stop.co.uk and/or telephone 02476 422 226 or other method, you (the Customer or you) agree to be bound by the terms and conditions (as updated by us from time to time) set out below. Please read them carefully and in full. If you are not sure about anything please contact us on 02476 42 2226. If you require any changes, please make sure you ask for these to be put in writing. No variation of these Conditions shall be binding unless agreed in writing by us.

2. COMPANY DETAILS

Kit Stop Ltd is a wholesale supplier of teamwear and equipment to businesses, football clubs, sports clubs, local authorities, universities, schools and colleges. It is a company registered in England and Wales under number 13570863 whose registered office is at Unit 13, Portway Close, Coventry, CV4 9UY and whose trading address is Unit 13, Portway Close, Coventry, CV4 9UY with email address info@kit-stop.co.uk; telephone number 02476 42 2226; (the Supplier or us or we).

3. DEFINTIONS AND INTERPRETATION

3.1. Kit-Stop.co.uk , the Company, Supplier, us or we means Kit Stop Ltd.

3.2. Customer or you means the person using this website and/or placing an order for goods and/or services and entering into a contract with us and “your” shall be construed accordingly.

3.3. Website means kit-stop.co.uk

3.4. Contract means the legally binding agreement between you and us for the supply of goods and/or services.

3.5. Goods means the goods and/or services supplied to you as set out in an order which is accepted by us.

3.6. Order means the Customer’s order for goods and/or services from the Supplier either via the website kit-stop.co.uk or directly with Kit Stop Ltd via email info@kit-stop.co.uk and/or telephone 02476 42 2226.

4. BASIS OF SALE

The Company accepts all orders on the basis that you are a business customer. If you do not provide a company name it will be deemed that you are a sole trader and therefore any contract for sale between the Company and you is governed solely by these Terms and Conditions. As such the Company is exempt from any liability under the Consumer Contract Regulations as this does not govern business to business transactions. These terms and conditions do not affect any statutory rights that may be applicable to business transactions. We reserve the right to not accept orders.

4A. CANCELLATION POLICY

There is no automatic right to the cancellation of orders. Kit Stop Ltd as the wholesale supplier reserves the right to cancel an order.

Under no circumstances can orders for personalised goods be cancelled.

5. GOODS

All Goods which appear on the website are subject to availability with the supplier. The Company offers thousands of products across a number of brands. As a result we cannot hold stock of all products, colour variations and sizes offered for sale. We cannot reserve Goods. Where we cannot provide the Goods ordered we will offer a like for like replacement in the first instance. Please note that Goods we do not hold in stock may be subject to a re-stocking fee. For full details on re-stocking fees see paragraph 12.1.

5.1. Images

Images of the goods are for illustrative purposes only, as a result the goods supplied may vary slightly from those images.

5.2. Colours

Please be aware that whilst we have made every effort to accurately display product colours on the website, the colours you see will depend on your monitor and colour settings. We cannot therefore guarantee that the colour displayed on your monitor colour will match the colour of the product on delivery

5.3. Sizing

All sizes and measurements are provided by the brands and therefore differ from brand to brand. Please refer to the individual brand size guides for clarification.

6. DETAILS, DESCRIPTIONS & PRICING

We take all reasonable care to ensure all details, descriptions and prices are correct at the time they are entered into our system. We reserve the right to refuse orders where information published is incorrect, including prices.

7. PRICING & TAX

All prices shown are in UK Pounds Sterling. Where VAT is applicable then it will be included in the price you see.

8. PERSONALISATION

Where products can be personalised you will be able to specify the placement of logos within our Kit Blitz which can be found on every template page. Where an order for personalisation is placed via telephone and/or email it is your responsibility to provide the correct information.

8.1. Customer requirement to review and sign the personalisation Technical Pack

Once you have paid for your order requiring personalisation you can expect to receive an email from our personalisation team within 48 hours. The email will contain a document outlining your order for personalisation from the builder used on the website. It is very important that you review the visual details and all information provided from your design. Alternatively raise any queries and changes as we do not take any responsibility for errors that have not been highlighted for change. If we do not receive any more information from you within 48 hours the personalised products will join the production queue. Please check junk folder for any emails.

Embroidered Badges: We hold a large number of threads and our embroidery team will match the thread for embroidery as closely as possible to the colours displayed on the visual created from our online builder. It is your responsibility to raise any concerns about colour before the 48 hours of it being placed in the production queue.

8.2. Artwork Fee

If you require Kit Stop to create the artwork files (Jpeg and/or PDF) for your kit personalisation in order that they can be digitised for embroidery and/or print there is an additional charge of £10 for this service and £10 to create the correct high resolution file type for us to use. You will then receive an email from info@kit-stop.co.uk where you will need to provide information so that we can create the logo for you. You will be required to approve the artwork before final files are created. Once approved you will be sent a Jpeg and PDF version of the artwork for you to hold. Kit Stop Ltd will also hold a copy of the original files for the purpose of digitisation and future orders from yourselves.

8.3. Digitisation fee

There is a £10 setup fee for new badges to be digitised. This is a one-off cost for new badges. It is the customer’s responsibility to check the artwork that has been digitised when they receive the visual from the online kit builder showing their order for personalisation (see paragraph 8.1).

If we have embroidered your badge before there is no cost for digitisation.

8.4. Cancellations, refunds & exchanges for personalised products

Under no circumstances can personalised products be cancelled, refunded or exchanged. Personalised products includes, but is not limited to, garments, accessories and equipment which have been modified by the addition of print, embroidery, patches, club logos, club colours, sponsors, names, numbers, tailoring or other modifications.

9. DESPATCH & DELIVERY TIMES

9.1. Despatch Times

The despatch times from our warehouse stated below do not include courier delivery times.

Please note that during peak season (May – November) these timelines may increase. We will endeavour to keep you informed of anticipated despatch dates if where delays do occur.

9.1.1. Standard Orders (without personalisation)

For orders that do not require personalisation and where they are in stock they will be prepared for despatch from our warehouse within 2-3 working days. For products that are not stocked and do not require personalisation these will be prepared for despatch from our warehouse in 7-10 working days.

9.1.2. Personalised Orders

For orders that require personalisation and where they are wholly in stock they will be prepared for despatch from our warehouse as follows:

Printing only: 7 – 14 days
Embroidery only: 7 – 14 days
Print & Embroidery: 14 – 21 days

The above stated working times are a guide only. Where there are issues that we have no control over this could result in delays to the above despatch times. Our customer services team will endeavour to communicate any delays.

9.2. Shipping

All orders will be shipped in a single consignment. Please be aware that this may cause delays to despatch times. Such delays are as a result of, but not limited to, delays by the brands despatching goods to us, if you require part of your order to be shipped before the delayed products then please contact our customer service team via telephone 02476 42 2226 or email info@kit-stop.co.uk. Please be aware that there will be additional shipping fees for splitting any orders.

9.3. UK Delivery

For delivery in the UK we currently offer a next day service via APC Overnight. Please note that the next day service does not include the despatch times from our warehouse stated above.

9.4. UK Delivery

If your parcel has not arrived within 7 days of receiving a despatch alert please contact us via email info@kit-stop.co.uk or telephone 02476 42 2226.

11. PAYMENT

We accept all major credit and debit cards. Payment in full will be taken at the point you complete your order on the website, via phone call. All payments will be processed by our secure third party payment provider. We will not hold or have access to any of your sensitive payment information. This will be handled by our third party payment provider.

The information we collect relating to your order will only be used to process your order and in accordance with the Data Protection Act 1998.

We do not accept cheques.

12. RETURNS & REFUNDS

There is no automatic right to return, exchange or cancel outstanding orders. All returns, exchanges and order cancellations are at the discretion of the Company. If you would like to return, exchange or cancel an order please complete our online returns form in the first instance.

Please note that the submission of details for return, exchange or order cancellation is not acceptance of your return. The Company reserves the right to accept or reject, in whole or in part any submission for return, exchange or order cancellation. If your submission for a return or exchange is accepted you will be issued with a returns authorisation number which you must include when returning your goods to us. Please see 12.2. for further information on our returns and exchange procedure.

12.1. Restocking fees

The Company offers thousands of products across a number of Brands. As a result we cannot hold stock of all products, colour variations and sizes offered for sale. Where a return is accepted by the brand the customer is liable to pay any restocking fee associated with the return. You will be notified of the restocking fee at the time your order is authorised to be returned. The restocking fee will be automatically deducted from your refund once the goods have been received back by us here at Kit Stop Ltd.

12.2. Returns & Exchange Procedure

Once accepted for return you will be issued with a returns authorisation number which you must include when returning your goods to us. Customers must ensure goods are back with us within 14 working days of receiving our returns authorisation number. All goods that are accepted for return must be in an unused, resalable condition with tags attached and in the original undamaged packaging. Items that are not returned in a resalable condition will not be refunded. Any items that are received after this time period will be subject to an administrative charge of £20 which will be automatically deducted from any refund issued.

Where you want to exchange a product, please contact us in the first instance in order that we can issue a returns authorisation number.  Once this has been issued we ask that you order your replacement online, in order that we can process it as quickly as possible. You can then return your unwanted items for a refund. As noted above: all goods that are accepted for return must be in an unused, resalable condition with tags attached and in the original undamaged packaging. Items that are not returned in a resalable condition will not be refunded.

For hygiene reasons, where items such as head guards, socks or undergarments are worn or removed from packaging this removes the right to return or exchange these items and no refund will be processed.

12.3 Returns & Exchange Costs

Except where the return is required as a result of our error, all returns and exchanges are at the cost of the Customer. The Customer has sole responsibility for ensuring goods are returned to us. We encourage all customers to use an insured and tracked service to send items back such as Royal Mail Recorded. It is strongly advised that you get a proof of posting certificate. No refunds or exchanges will be made for items returned, but not received by us if no proof of posting was provided.

12.4. Personalised Goods

Orders for personalised Goods cannot be returned, exchanged or cancelled.

Where an item has been personalised incorrectly as a result of our own doing we will collect and rectify the error.

Where an item has been personalised incorrectly as a result of the customer’s error, including but not limited to, a failure to: enter the information correctly via our website/kit builder, send information correctly on email, review and notify incorrect information following charges will apply:

Print Errors:

• £10 per print per item for the removal of incorrect print
• Up to £4.00 per item for re print. Charges will be made according to the print required.
• Cost of replacement product where print removal causes damage to garment. Please be aware that in some instances the chemicals required to remove the incorrect print can cause slight discolouration to the garment. Whilst our teams do everything they can to avoid this, on some items this result is inevitable and, where the new print does not cover this or you are not happy with the result, there will be a cost to replace the damaged product.

Embroidery Errors:

• Cost of replacement product. Unfortunately, we cannot remove and rectify incorrect embroidery and therefore we will need replace the product.
• Up to £4.00 for new embroidery. Charges will be made according to the embroidery required.

12.5. Refunds Policy

Refunds for returned or cancelled orders can take up to 14 working days from receipt of the item or cancellation. We will not issue a refund until we have received the Goods back or you have supplied evidence of having sent back the Goods.

Refunds will be issued using the same method payment as you used for the initial transaction unless otherwise agreed by Kit Stop Ltd. Any restocking fee that we have notified you of at the time your order was accepted for a return or cancellation will be deducted from the full amount of your original order before a refund is issued. We will notify you once a refund has been made. Please note that it can take a few days for your refund to show on your bank / card statement.

13. Order Errors

In the event you find there is an error with your order you must notify us in writing within 48 hours of receipt of the parcel via email info@kit-stop.co.uk or the contact form on the footer of our website www.kit-stop.co.uk. Please carefully check the goods received against the packing list included in the parcel and notify us of the specific discrepancies. Except for where the return is required as a result of our error, the cost of return postage and the original postage charge are both non-refundable. Where your order is faulty (either supplied incorrectly, or faulty) we will organise the return of the item for you unless agreed otherwise. Where it is agreed that the customer is to return the goods, you must get a proof of posting certificate. No refunds, exchanges, or replacements will be made for items returned, but not received by us if no proof of posting was obtained.

14. CUSTOMER SERVICES & COMPLAINTS HANDLING

Our customer services team are here to assist so please get in touch via email info@kit-stop.co.uk, telephone 02476 42 2226 or through our contact form on the website www.kit-stop.co.uk

14.1. Complaints

At Kit Stop Ltd we aim to offer an excellent customer service experience, however if you do have a complaint please contact us in the first instance via email info@kit-stop.co.uk or telephone 02476 42 2226, in order that we can try to resolve any issues.

15. JURISDICTION

These Terms & Conditions and any contract for sale shall be governed by the laws of England and Wales, and you agree to submit to the non-exclusive jurisdiction of the English courts.